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Tutors FAQ

Qualifications

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What qualifications do I need to tutor with HeyTutor?

All tutors must be at least 18 years old and currently reside within the United States. You must either be attending or have graduated from a well-known University. As part of your application, we will also conduct a telephone interview before your profile appears on the site.

If you accept in-home tutoring opportunities, you require your own form of transportation.

Do I require a background check?

You do not require a background check to sign up as a tutor on the website. Students can request a background check on potential tutors at their own expense, for $9. In order to work with any student who is a HeyTutor Pro user, you must pass our background check.

What do background checks screen tutors for?

All of our background checks are processed by a GoodHire Inc. (www.goodhire.com). Upon submitting your SSN, GoodHire will screen for: 

  • National Criminal Records Check

  • Social Security Number Trace & Address History Trace

  • Sex Offender Watch List & Terrorist Watch List (OFAC)

If a tutor is not cleared by GoodHire they will be removed from our platform. 

Can I use previous reviews from other websites or offline sources?

HeyTutor allows you to bring up to 10 reviews from other sources to help you get started.

Jobs

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How do I get more jobs?

There are a number of ways you can get increase your tutoring opportunities. We recommend taking the following steps.

How do I search for jobs?

All tutoring jobs will be posted on our job search board. You can access the job search from your dashboard by clicking the “Jobs Search” tab. You can filter jobs by location, subject and time posted. Alternatively, students can contact you directly via your profile.​​​​​​

  • Apply to jobs as soon as they’re posted. If you delay, you allow more tutors to apply and you might miss out.

  • Tailor your applications. Make each one personalized so that you really connect with students.

  • Perfect your profile. Make sure your bio is catchy and highlights your strengths as a tutor. Additionally, your profile photo should be professional looking.

  • Respond to students quickly. Remember, your HeyTutor ranking is linked to your response time.

Profile

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What should I say in my tutor bio?

Your bio should have all the information you want students to know about you. You should include your qualifications, experience and a bit about yourself. This is your chance to sell yourself to potential students. 

How do I change my hourly rate?

You can change your hourly rate by clicking on the My Profile tab. Your new hourly rate only affects new jobs. Your current jobs will continue to pay your old rate.

What should I do if my student leaves a negative review

If you do receive a negative review that you feel is unjustified, you can initiate a dispute by contacting our customer support team. Our world class support team will do their best to help all parties reach a satisfactory outcome.

How do I add my availability?

We currently do not have a way for tutors to add availability, but stay tuned for upcoming updates!

How can I appear higher in search results?
  • Your lesson reviews. How have your past students rated your skills? Tutoring activity.

  • The more hours you log, the higher you rank.

  • Student response time. The quicker you respond the messages from the students, the better.

How do I schedule a session?

You can schedule lessons with students using the schedule a lessons tab on your HeyTutor dashboard. This will send email notifications to both you and your student for upcoming sessions.

How do I keep in contact with my students?

You can contact students using the messages tab on your HeyTutor dashboard.

How secure is my profile?

None of your personal information is available to students, including your exact location. These details are encrypted during the pre-booking process. 

You should never share your personal contact information to students without a verified payment method.

How do I make my profile private?

You can remove your profile from public view by clicking the “Hide me on marketplace” link on your dashboard.

HeyTutor

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What is HeyTutor?

HeyTutor is an online marketplace where tutors and students can connect. Students are free to access a large database of tutors filtered by location and subject, and tutors are able to create a custom profile, set their own rates and policies, and browse for nearby jobs. After each session tutors are reviewed by HeyTutor students, creating an online marketplace built on trust and driven by positive results.

We handle all the behind the scenes stuff so that you can focus on teaching.

What are the differences between HeyTutor and HeyTutor Pro?

The biggest difference is the HeyTutor team pre-screens, and hand picks candidates for jobs posted by HeyTutor Pro clients. To work with HeyTutor Pro students you must also have passed a background check.

How do I contact customer support?

You can reach our customer support team via e-mail or telephone. We only use human customer support so that we can resolve your issue as soon as possible.

Email: hello@heytutor.com

Telephone: 888-669-9811

Payment

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How do I submit a lesson?

You can submit lessons via the Lessons & Earnings tab on your dashboard. Remember to submit the subject taught and lesson length to ensure correct payment.

When will I be paid?

HeyTutor pays tutors every Thursday. 

How will I be paid?

All HeyTutor tutors are paid via direct deposit, straight to your bank account.

Do I have to pay any fees to HeyTutor?

A profile is 100% free to create. HeyTutor adds a 25% surcharge to your hourly rate which students pay for. 

How do I give a refund to a student?

To refund a student, you must void the lesson you submitted on their behalf. You have up to 5 days from time of submission, or until the date in which you are paid to void a lesson.

How to void a lesson:

  • Go to your Lessons and earnings page.

  • Select the lesson you want to void.

  • Click the "Void lesson" link near the bottom of the page.

Will I be paid if my student cancels a lesson?

If your student cancels a lesson, without giving you the required notice. You can submit the lesson and receive the full payment amount.

You can change your cancellation notice period at any time via your HeyTutor profile.