HeyTutor, Inc. Privacy Policy

Last updated: September 29, 2026

1. Who’s This Policy For And What Does It Cover?

HeyTutor, Inc., (“HeyTutor,” “we” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy describes how we may collect, use, and share your personal information in connection with our online tutoring platform that connects students with tutors for academic support and related educational services, including in-person and online tutoring sessions at school sites and remotely, and kiosks with photo verification at some school sites. It also applies to our “Website,” https://www.heytutor.com, and any other online service that refers to this Policy (collectively, with the Website, the “Services”). This Policy further explains related rights and choices you may have. By using the Services, you consent to the practices described in this Policy, unless another form of consent is required by applicable law.

You may see other privacy notices when we collect your Personal Information for certain purposes. Those notices supplement this Policy.

This Policy also contains important statements specific to residents of certain areas based on laws in those areas. Those statements supplement the rest of this Policy, but to the extent they differ from other parts of the Policy, the statements govern in their applicable areas.

2. What is “Personal Information”?

Generally speaking, your “Personal Information” includes your unique identifiers (for example, your full name, phone number, or email address); and information about your characteristics, conditions or behavior that is associated with one of your identifiers or could otherwise reasonably be linked to you. “Non-personal information,” on the other hand, is information that has been anonymized, aggregated or de-identified such that it cannot reasonably be linked to an individual.

3. Personal Information We Collect And How We Collect It

When You Provide It

We may receive some or all of the types of information listed below when you create a student or tutor account; fill out a form on the Service or use the chat function on our Website; subscribe to one of our newsletters; book or provide tutoring sessions; apply to become a tutor; enroll a child in tutoring services; participate in a contest or giveaway; interact with us on social media; or directly contact us with questions or feedback:

first and last name;
username;
email address;
physical address, billing address;
phone number;
credit card or financial account information;
social security number (if you apply to become a tutor or independent contractor);
demographic information, such as age or gender;
content in your comments, posts or communications
information about tutoring sessions you book or provide, such as subject, grade level, session dates, and student progress notes.
any other information that you choose to disclose to us or direct a third party to disclose to us

If you decline to provide requested information, we may not be able to provide one or more Services to you, or you may not receive access to certain features of a Service.

Automatically From Your Device

When you visit one of our Websites or use a Service, computer servers may automatically log certain information about you or your device, including:

internet protocol (IP) address
cookie ID
device ID
device type, operating system or browser type
activity on our Service
products purchased or considered on our Service
location data (such as your geolocation when you use our Services)

Some of this information is logged through the use of “cookies” and similar technologies, which are described here.

From Third Party Sources

We may obtain information about you from other sources, including our service providers; product dealers or distributors; or product repair providers. We may combine such information with information we have collected from you. We are not responsible for the accuracy of any information provided by third parties.

4. How We Use Personal Information

We may use the personal information we collect for a number of purposes, including:

To verify your identity
To provide a service to you or perform an agreement with you
To communicate with you about services you have requested or that we are providing to you
To communicate with you about other services that we believe may be beneficial to you
To market our products and services more effectively and personalize our advertising
To bill for our services
To process payments for our services
To complete any other transactions for which the personal information was collected
To personalize your use of our services
To secure, maintain and improve our Websites
To comply with our legal obligations or protect our legal rights
To fulfill any internal functions that are reasonably aligned with your relationship with us or the context in which you provided the information to us
For any other purposes to which you have consented

We may use non-personal information for any purpose.

5. How We Share Personal Information

Vendors

We may share Personal Information with contractors, service providers, and other vendors who assist or support us in providing the Services. Examples of these third party services may include hosting our site, storing data, performing analytics, processing payments, or sending marketing communications. Where necessary and appropriate, our agreements with vendors prohibit them from retaining, using or disclosing the Personal Information we share with them for any purpose other than providing services to us.

Analytics, Social Media and Advertising Partners

We may share your Personal Information with analytics providers, advertising networks, or social media companies to measure performance of our Service or marketing efforts, offer social media features, or deliver interest-based advertising. This sharing may involve the use of browser cookies and similar technologies placed through our Service by our partners, as explained here. For example, when you visit our Site, our partner’s Cookie may cause your browser to automatically send a request to our partner’s server and provide our partner with your IP address, other online identifiers, device information and internet activity.

Mandatory Disclosures And Legal Proceedings

We may have a legal obligation to disclose Personal Information to government authorities or other third parties pursuant to a valid regulatory request, subpoena or court order. We may also need to disclose and otherwise process your Personal Information in accordance with applicable law to prevent physical harm or financial loss, protect the vital interests of a person, enforce our various policies or terms of use, protect our property, services and legal rights, prevent fraud, support auditing, compliance and corporate governance functions, or comply with applicable law.

Change In Control Or Merger

We may transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a corporate merger, consolidation, acquisition or reorganization. However, in such event, any acquirer will be subject to the provisions of our commitments to you or we will not disclose your information.

With Your Direction Or Consent

We will share your Personal Information with other third parties as you may direct or otherwise consent.

6. Children’s Privacy

HeyTutor’s Services may be used by or on behalf of children (individuals under the age of 16, or under the age of 13 for purposes of COPPA). We do not knowingly collect Personal Information directly from children under 13 without verifiable parental consent. If a parent or guardian creates an account on behalf of a child, or enrolls a child in tutoring services, the parent or guardian provides the Personal Information. We do not require children to disclose more information than is reasonably necessary to participate in our tutoring services. If we determine that we have collected Personal Information from a child under 13 without verifiable parental consent, we will immediately delete the information. Parents and guardians may review, correct, or request deletion of their child’s Personal Information by contacting us at the address below. For more information about COPPA, please visit https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa.

7. Cookies And Online Tracking

What Are Cookies?

A browser cookie is a small piece of data that a website stores in your device’s browser. It holds information that the site uses to function properly, remember your preferences, or personalize your experience. A typical cookie contains a cookie ID, which is a unique string of characters used to identify your browser during the browsing session, or in some cases, during subsequent browsing sessions. Cookies, cookie ID’s and similar pieces of data may be considered Personal Information (Identifiers or Internet Activity) under applicable law.

Other online technologies, similar to cookies, may allow users to be identified and tracked across multiple browsing sessions, and in some cases tracked across different websites and online services for marketing or advertising purposes. Some of these technologies measure a user’s interaction with an email or other online content. These technologies include, but are not necessarily limited to, pixels, web beacons and scripts (collectively with browser cookies, “Cookies”).

How Cookies May Be Used On Our Services

Our Service uses “first party” Cookies, which are set by our web domain (heytutor.com). Our Service also uses some “third party” Cookies, which are set by other web domains associated with our vendors or partners. This means that, when you visit our site, your browser may automatically connect to our vendor or partner’s web server, as well as ours, and provide them with access to your online Identifiers and Internet Activity, including information about how you use our site. We may also use certain Cookies in emails sent by us or on our behalf.

Both First Party and Third Party Cookies may be used on our Services for the following purposes:

Essential: Essential Cookies are necessary for site security and to enable you to move around our site and use its features.
Functional. Functional Cookies allow us to remember your preferences on the Service during a browsing session or across browsing session.
Marketing and Analytics: Marketing and Analytics Cookies allow us to analyze use of our Site or Service to evaluate and improve performance.
Advertising: Advertising Cookies are used to display personalized ads and may be used to track you across different websites and online services.

We use Google Ads to remarket to visitors to our Websites elsewhere online. We also use Google Analytics, which helps us evaluate the use of our Websites.

For information about Google’s privacy practices, please click here: GOOGLE.COM/POLICIES/PRIVACY/PARTNERS/

Google Tag Manager is a script (tool) that facilitates the installation of non-essential Google Analytics Cookies (see below) and marketing cookies. It is essential to the proper functioning our site, and it does not have an expiration date. You can find more information about Google Analytics cookies here:

https://support.google.com/analytics/answer/6004245.

You may install a Google Analytics Opt-out Browser Add-on by going here: https://tools.google.com/dlpage/gaoptout.

You can find more information about Google Ads cookies, including how you can limit them through Google, here: https://policies.google.com/technologies/types?hl=en-US

Separately, when using our Website, you may encounter links to other websites for such activities as surveys, to make payments in certain currencies, or for job applications. These websites may use their own cookies when you click on the link. We do not have control over the placement of cookies by these other websites, even if you link to them from our website.

Your Cookie Options

You can use our Cookie management tool to change your Cookie preferences for our Services at any time. The tool controls the non-Essential Cookies used on our Website, and you can use it to opt-out of some or all types of non-Essential Cookies at any time. Essential Cookies cannot be disabled, nor can the tool be used to block Cookies on other websites that you may link to from our Website.

You can block, disable or delete cookies at any time by changing the settings in your browser. However, blocking, disabling, or deleting cookies may limit your ability to view all the pages of our site or other sites. You can find more information about cookies and other options you may have for restricting them at www.cookiesandyou.com/, and www.aboutads.info/choices.

“Do Not Track” Signals

Your browser may offer a Do Not Track (DNT) setting. If you turn that setting on, your browser sends a signal to websites indicating that you don’t want to be tracked over time or across third party sites. We don’t currently respond to these signals because there is not yet a common understanding of how to process them or a consensus on what “tracking” means.

8. Quality And Retention of Personal Information

We take reasonable steps to keep the personal information we possess accurate and to delete incorrect or unnecessary personal information. We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or otherwise communicated to you, unless a longer period is required by applicable law. If you have an account with us, we encourage you to access your personal information from time to time to help us ensure that it is up to date.

9. Data Security

In order to safeguard personal information against unauthorized access or use, we maintain administrative, physical and technical security procedures and practices appropriate to the nature of the information. We regularly assess the performance and adequacy of those procedures and practices and will adjust them when new operations or risks require it. Unfortunately, in our increasingly connected digital world, no one can guarantee perfect data security, and we cannot promise that our procedures and practices will always prevent a breach of personal information. Should we detect such a breach, we will promptly notify affected individuals, third parties and law enforcement agencies as required by applicable law.

We encourage you to help maximize security by applying your own personal security measures. For more information about what you can do to protect your data, please see the tips and resources offered by the U.S. Federal Trade Commission at https://www.consumer.ftc.gov/topics/privacy-identity-online-security and the California Attorney General at https://www.oag.ca.gov/privacy/consumer-privacy-resources.

10. Your Rights And Choices

Opt-Out Of Marketing Communications

You may opt-out of our marketing emails by using the unsubscribe link provided in the email.

Your Browser And Device Settings

See Section 7 for information about changing your Cookies preferences.

Area-Specific Rights

If you reside in California or certain other U.S. states, you may have additional rights and choices.

11. Links To Third Party Sites

Our Services may contain links to third-party websites, products or services. If you use these links, you will leave our site. Such links do not constitute or imply an endorsement, sponsorship or recommendation by us of the third party, the third-party website or the information contained therein, and we shall not be responsible or liable for your use thereof. Such use shall be subject to the terms of use and privacy policies applicable to those sites.

12. Third Party Direct Marketing

We do not share your Personal Information with third parties for their direct marketing purposes without your consent.

13. California Residents

This statement makes additional disclosures to California residents (i.e., “consumers”), and describes rights they have, under the California Consumer Privacy Act of 2018, as amended (the “CCPA”). You can learn more about the CCPA here: https://oag.ca.gov/privacy/ccpa

Collection Of Personal Information

The CCPA requires a description of Personal Information collected using certain categories. The categories of Personal Information we have collected about consumers in the past 12 months are listed below. For each category, we have collected one or more of the examples listed:

Category	Examples
Identifiers	real name, signature, alias, address, telephone number, email address, Internet Protocol address, device identifier, browser cookies, web beacon, pixel tag, mobile ad identifier, other unique personal identifier, online identifier, account name, Social Security number, driver’s license or state ID number, passport number, insurance policy number, physical characteristics or description, or other similar identifiers.
Financial Information	bank account number, credit card number, debit card number, or any other financial information
Protected Classification Information	age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Commercial Information	records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet Activity	browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Geolocation Data	Physical location or movements
Sensory Data	Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or Employment-Related Information	Current or past job history or performance evaluations
Inferences Drawn From Other Personal Information	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Sensitive Personal Information	Social security number (if you apply as a tutor or independent contractor); precise geolocation information (if you agree to share it with us)

In general, we collect Personal Information from the following categories of sources:

Directly from the individual
Advertising networks
Data analytics providers
Social networks
Internet service providers
Operating systems and platforms
Fraud prevention service providers
Business customers/clients

Sale, Sharing Or Disclosure Of Personal Information

Under the CCPA, you can request to opt-out of the “Sale” of your personal information—which the CCPA defines very broadly to include some service arrangements that do not involve the exchange of data for money—and the “Sharing” of your personal information with third parties for purposes of cross-site targeted advertising. In the past 12 months, we have not Sold or Shared Personal Information.

Within the past 12 months, we have not knowingly Sold or Shared the Personal Information of individuals under the age of 16.

Within the past 12 months, HeyTutor disclosed the following categories of Personal Information for a business purpose (to the categories of recipients listed):

Identifiers (to Vendors)
Financial Information (to Vendors)
Commercial Information (to Vendors)
Internet Activity (to Vendors)

Your Rights As a Californian

California residents have the right to make the following requests to covered businesses. The requests may be made by a consumer, by a consumer on behalf of the consumer’s minor child, or by a person authorized by the consumer to act on the consumer’s behalf.

Right To Request Information About Collection, Disclosure, Sale or Sharing

You have the right to request that a business disclose to you: (i) the categories and specific pieces of Personal Information the business has collected about you within the past 12 months, (ii) the categories of sources from which the Personal Information is collected, (iii) the business or commercial purposes for collecting, Selling or Sharing Personal Information, and (iv) the categories of third parties to whom the business discloses Personal Information.

If a business Sells or Shares Personal Information, or discloses it for a business purpose, you also have the right to request that the business disclose the following with respect to the 12-month period preceding your request: (i) the categories of Personal Information that the business Sold or Shared about you and the categories of third parties to whom the Personal Information was Sold or Shared, and (ii) the categories of Personal Information that the business disclosed about you for a business purpose.

This type of request may be referred to as a “Request to Know.” Before we can honor a Request to Know, we need to verify that the person making it is the consumer whose Personal Information we have. Our method for verifying any particular request weighs information we receive as part of the request, the sensitivity of the consumer information at issue, and the risk of harm to the consumer from unauthorized disclosure.

Right to Request Deletion

You have the right to request that a business delete any Personal Information that the business has collected from you. This type of request may be referred to as a “Request to Delete.”

Before we can honor a Request to Delete, we need to verify that the person making the request is the consumer whose Personal Information we have. Our method for verifying any particular request weighs information we receive as part of the request, the sensitivity of the consumer information at issue, and the risk of harm to the consumer from unauthorized deletion.

We are not required to delete Personal Information if we still need it in order to complete the transaction for which the information was collected, provide a good or service requested by you (or that we reasonably anticipate based on our relationship with you), perform a contract with you, comply with a legal obligation, enable internal uses that are consistent with the context in which you provided the information, or accomplish any other objective recognized as an exception to the right to deletion under applicable law.

Right to Request Correction

You have the right to request that we correct inaccurate Personal Information about you. This type of request may be referred to as a “Request to Correct.” By visiting your account settings, you can correct and change certain Personal Information associated with your account.

Right to Opt-Out of Sale or Sharing

You have the right to direct a business that Sells or Shares Personal Information about you to third parties not to Sell or Share your Personal Information. This type of request may be referred to as a “Request to Opt-Out.”

Right to Limit Use and Disclosure of Sensitive Personal Information

If a business collects Sensitive Personal Information* for the purpose of inferring characteristics about you, you have the right to request that the business limit its use and disclosure of your Sensitive Personal Information to that use and disclosure which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods and services. (HeyTutor does not collect Sensitive Personal Information for the purpose of inferring characteristics about you.)

*Sensitive Personal Information includes social security number; driver’s license or state identification number; complete account log-in credentials; precise geolocation; racial or ethnic origin, religious or philosophical beliefs, or union membership; the contents of a consumer’s mail, email and text messages (unless the business is the intended recipient of the communication); genetic data; biometric information; health information; and information concerning sex life or sexual orientation.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment by a business for the exercise of your privacy rights under the CCPA.

How to Submit a Request To “Know,” “Delete,” or “Correct”

You can submit a Request To Know, Delete or Correct here.

Alternatively, you can submit a Request to Know, Delete or Correct to privacy@heytutor.com. Requests must state “CCPA Request” and include:

your first and last name;
an email address at which you can be reached for purposes of the request;
the California county in which you reside;
for a Request to Know, the disclosure(s) you are requesting;
for a Request to Delete, a clear statement that you want us to delete your Personal Information; and
the reason(s) you believe we have collected, disclosed or sold your Personal Information, specifically, within the past 12 months (for example, you purchased a product or received a communication from us)

If you are submitting a request on behalf of another consumer as their authorized representative, you must include the foregoing information about the consumer and attach a copy of a power of attorney appointing you as a duly authorized representative under California Probate Code sections 4000 to 4465 or written permission from the consumer to make the request.

After confirming receipt of your request, we’ll contact you if we need more information in order to verify it. If we can’t verify a request, we may deny it.

14. Residents Of Other U.S. States

Residents of Virginia, Colorado, Connecticut and other U.S. states that have enacted comprehensive consumer privacy legislation have certain rights when they interact with a business in a “consumer” context (as opposed to a business-to-business or employment context), including:

To confirm whether or not a business is processing the consumer’s Personal Information and to access such Personal Information;
To correct inaccuracies in the consumer’s Personal Information;
To delete Personal Information provided by or obtained about the consumer;
To obtain a copy of the consumer’s Personal Information that the consumer previously provided to the business in a portable, and to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another business without hindrance (if the data is processed by automated means)
To opt out of the processing Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling in furtherance of decisions that produce legally or similarly significant effects concerning the consumer.

To exercise one or more rights, please visit our Privacy Center here or submit a request to privacy@heytutor.com. The request must state “Data Privacy Request” and include:

your first and last name;
an email address at which you can be reached for purposes of the request;
the county and state in which you reside; and
A description of the rights you are exercising.
The reason(s) you believe HeyTutor has obtained your Personal Information

We will handle such requests in accordance with applicable laws. After confirming receipt of your request, we’ll contact you if we need more information in order to verify it. If we can’t verify a request, we may deny it.

If we decline to act on your request, you may have a right to appeal. To submit an appeal, please contact us at privacy@heytutor.com.

15. Changes To This Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

16. Contact Us

If you have any questions or concerns about this Policy, please contact us via privacy@heytutor.com.